CUSTOMER PORTAL
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Q: Where can I find customer portal training materials?
Q: How do I check on the status of an order?
Q: How do I check my stored vehicle inventory?
Q: Can I manage/view projects on the portal?
Q: What reporting is available to me on the PARS customer portal?
Q: Why is the portal displaying incorrectly or not fully functioning?
Q: How do I find my historical orders placed prior to the new portal launch?
A: You can find a downloadable PowerPoint presentation here or a downloadable video demonstration here.
A: While easy to use, sharing credentials is not secure. Having each user assigned his/her own credentials allows traceability of portal activity and allows each user to be setup with the appropriate access rights based on his/her role.
A: The same basic requirements remain: Type of Move, Vehicle Type, and pickup/delivery address. See training presentation for additional info.
A: Orders can be placed by providing company account info (if Fleet Management Company), a VIN, pickup/delivery contacts, and pickup/delivery addresses. Additional services such as details, maintenance, repairs, or DMV can also be added. Orders can be placed individually or as a batch upload. See training presentation for additional info.
A: PARS can configure periodic pending order reports to be pushed to any email address(es) you wish. To setup pending order reports please contact PARS at dispatch@parsinc.com
. On the portal itself, clicking on any order from any table view (e.g., Dashboard, Orders) will open the order details in a new window. See training presentation for additional info.
A: PARS can configure periodic stored vehicle reports to be pushed to any email address(es) you wish. To setup stored vehicle reports please contact PARS at dispatch@parsinc.com. On the portal itself, the Dashboard shows stored vehicle inventory in a tabular view and visually on a map by clicking on the globe icon. Additionally, there is a Vehicles page that allows all stored vehicles to be viewed in a table. See training presentation for additional info.
A: The Projects page allows details of each project to be viewed, new project orders to be placed, and existing project orders to be reviewed. To establish a project please contact PARS at dispatch@parsinc.com. See training presentation for additional info.
A: PARS offers a pending orders report and a stored vehicle report which can individually be configured to push to any email address(es) you wish, at any frequency you wish. To setup push reports please contact PARS at dispatch@parsinc.com. On the portal itself, there are standard reports covering order volume, timing, and delivery satisfaction. Additionally, any of the table views on the PARS customer portal can be downloaded into Excel. See training presentation for additional info.
A: The PARS customer portal takes advantage of the latest browser technology – please ensure you are using a current web browser. We recommend Internet Explorer (IE) 10 or 11. The portal also works well with Chrome v 24 or higher and Firefox 21 or higher.
A: Active orders (including active storage orders) have been migrated to the new portal, however, some fields may be blank or not accurate given differences between the old and new portal. These migrated orders were assigned new order numbers but can still be referenced by the original order ID or other order attributes (VIN, unit number, pickup name/address, delivery name/address, etc). If information is required on historical orders not migrated to the new portal, please reach out to John Ross at john.ross@parsinc.com.