COVID-19 UPDATES

PARS remains operational with most office staff telecommuting. While we continue to move vehicles and complete related services, business restrictions and backlogs do create the potential for case-by-case delays. This is especially true when license & titling is required as lead times are significantly longer at many motor vehicle departments across the country. Furthermore, the rate of new cases of COVID-19 globally are once again increasing, creating the potential for additional business impacts as we look ahead. The PARS team will continue to communicate any move or services delays anticipated or encountered.

In the meantime PARS is capitalizing on the opportunity to improve phone and computer systems. These improvements should further optimize operations in the current telecommuting-centric business environment.

PARS remains committed to the safety of our staff and our customers. In addition to drivers being instructed to wear masks (provided by PARS) and clean and disinfect frequently touched objects and surfaces including steering wheels, door handles, and car keys at pickup and delivery, we have been successfully providing the option for “contactless” pickups and deliveries capitalizing on our industry-leading proprietary mobile app. For more information on “contactless” pickups and deliveries please view this recent interview by Fleet Management Weekly with Erik Rasmussen, Director of Strategic Operations at PARS. (https://www.fleetmanagementweekly.com/pars-offers-contactless-pickup-for-vehicle-delivery/)

As circumstances change, we will keep you up to date on the impact on service availability. Of course, you can continue to check on your projects through the PARS customer portal, or contact your PARS account person. If you have specific questions around license & titling please email DMV@parsinc.com Any other questions can be directed to dispatch@parsinc.com. Our phone number is being closely monitored so you can expect a timely call back if you leave a message.

Toll Free: (800) 728-2211
Main: (703) 743-8000
Fax: (703) 743-8949