Q: Where can I find customer portal training materials?
A: You can find a downloadable PowerPoint presentation
here.
Q: I used to login in using credentials shared by my team/colleagues. Why must I now login with my email address?
A: While easy to use, sharing credentials is not secure. Having each user assigned his/her own credentials allows traceability of portal activity and allows each user to be setup with the appropriate access rights based on his/her role.
Q: How do I get a quote?
A: The same basic requirements remain: Type of Move, Vehicle Type, and pickup/delivery address. See training presentation for additional info.
Q: How do I place an order?
A: Orders can be placed by providing company account info (if Fleet Management Company), a VIN, pickup/delivery contacts, and pickup/delivery addresses. Additional services such as details, maintenance, repairs, or DMV can also be added. Orders can be placed individually or as a batch upload. See training presentation for additional info.
Q: How do I check on the status of an order?
A: PARS can configure periodic pending order reports to be pushed to any email address(es) you wish. To setup pending order reports please contact PARS at
dispatch@parsinc.com
. On the portal itself, clicking on any order from any table view (e.g., Dashboard, Orders) will open the order details in a new window. See training presentation for additional info.
Q: How do I check my stored vehicle inventory?
A: PARS can configure periodic stored vehicle reports to be pushed to any email address(es) you wish. To setup stored vehicle reports please contact PARS at
dispatch@parsinc.com. On the portal itself, the Dashboard shows stored vehicle inventory in a tabular view and visually on a map by clicking on the globe icon. Additionally, there is a Vehicles page that allows all stored vehicles to be viewed in a table. See training presentation for additional info.
Q: Can I manage/view projects on the portal?
A: The Projects page allows details of each project to be viewed, new project orders to be placed, and existing project orders to be reviewed. To establish a project please contact PARS at
dispatch@parsinc.com. See training presentation for additional info.
Q: What reporting is available to me on the PARS customer portal?
A: PARS offers a pending orders report, a stored vehicle report, a title & registration report, and a temp tag report, all of which can individually be configured to push to any email address(es) you wish, at any frequency you wish. To setup push reports please contact PARS at
dispatch@parsinc.com. On the portal itself, there are standard reports covering order volume, timing, and satisfaction, as well as downloadable versions of the aforementioned push reports. Additionally, any of the table views on the PARS customer portal can be downloaded into Excel. See training presentation for additional info.
Q: Why is the portal displaying incorrectly or not fully functioning?
A: The PARS customer portal takes advantage of the latest browser technology – please ensure you are using a current web browser. We recommend Microsoft Edge or Google Chrome.
